Just over a year ago I did some research to try to better understand how developers like to get help when they are stuck. I did three activities as part of this research work.
- I looked at the the support channels offered by sites that had been nominated or won Devportal awards.
- I ran a survey on the /devops subreddit (Yes I got permission from the moderators!)
- I ran a poll on the website for my company’s automation portal.
Interestingly the results from the award winning sites conflicted with the results from the poll and survey that I ran. Although just because those sites were offering those different support channel doesn’t mean they are being used of course.
In this big age of self service, I would like to hear from the lovely Skycrafters community about where you go when you get stuck - or where you would like to go. And I would love it if you can help me understand why.
Providing the best support to others has always been a big passion of mine. I know what I do when I am stuck but I am always curious about others.