Hey @Tabs ! I’m glad you enjoyed the webinar today!
There are lots of ways to make work visible and everyone works differently, so take what you like from this.
On my team, we actually tag all of our tickets with different types of “flow” or work (Incident, Feature, Defect, Debt and Risk), inspired in part by Making Work Visible by Dominica DeGrandis. We also add labels for the service/component affected. Then we can track/graph how much time we spend on feature development, incident response, debt management etc. We can also see what the team is focusing on, our Work In Progress (WIP), if we’re spread too thin across services and even measure cognitive load! Personally, I really like this because it helps put a graph and words to the feelings (such as stress) my team may have and gives me data to back up decisions such as what to focus on next.
Our team also keeps a “Brag Doc” which we update each quarter with all of the awesome things we’ve accomplished over the last few months. I’ve found that updating it as a team lets us celebrate all of our accomplishments and is a great team builder. Keeping a personal Brag Doc is also a great idea!
As for blocking time - I also struggle with this! I tend to look at notifications as soon as they pop up, but using “do not disturb” settings in email/messaging apps really helps me. I like to schedule my meetings in the morning and leave my afternoons free, which helps to avoid full days of meetings and leaves me larger chunks of time to focus. Finding your groove in the hour between meetings is hard!