Had an interesting discussion yesterday regarding our help desk and enablement. Seems that the issue we are running into is that we have some great learning materials on our products etc but we have some gaps on maybe how our products interact with new tech (ie our products can talk to AWS and leverage things like Lambda, SNS, SQS, SSM, etc). We decided we can create content to help fill that gap but the conversation then went to HOW to make people do it. We know from past experience that just because we create the content doesn’t necessarily mean people will use it.
What methods do you think are more effective to encourage people to go out a learn new tech? Things we mentioned are:
Tying learning to you performance review
Some sort of reward system like a bonus or what not